Best Practices Workflow
ChangeGear’s workflow is based on the IT Infrastructure Library (ITIL) framework out of the Box and reinforces the best practices in your IT processes. To ensure flexibility and success, ITIL guides IT organizations in their efforts to Improve support and delivery, with change management representing a core component of its service support model.
Automated Approvals and Notifications
Because of ChangeGear’s easy-to-use IT process automation, you can easily enforce internal processes and approvals to ensure that the correct notifications have been sent and the approvals have taken place before a change to the infrastructure takes place. This ensures that the same process is followed every time a change is requested.
Project Task Assignments
To help your IT organization manage successful change implementations, ChangeGear supports a project management functionality that allows for the delegation and assignment of tasks. Once the change request is approved, it can be assigned to the appropriate IT staff for implementation. ChangeGear supports multiple task assignments and notifications for those complex change projects. Project management Details such as cost and labor can be documented for reporting purposes.
Reporting and Auditing
A change log tracks all significant events in the change lifecycle, creating a historical record that can be referenced during the change lifecycle, post-release review, rollback, or for regulatory compliance. ChangeGear’s reporting and auditing tools simplify regulatory compliance by providing historical records of system and application changes, control of existing Gaps in processes, and comprehensive compliance reports for auditors.
